1. What is backflow?

Backflow is the unwanted flow of contaminated water reversing into your clean potable water supply system.

2. What causes backflow?

Backflow is typically caused when there is an abnormal drop in water pressure coming from your home or commercial/ industrial business and contaminate water is siphoned back into your clean water supply. This is typically referred to as back-siphonage and/or back pressure.

3. What is Ottawa’s backflow prevention program?

The city of Ottawa provides safe drinking water through their distribution system. New regulation from the Safe Drinking Water Act and Ontario Ministry of the Environment and Climate Change (MOECC) requires all water purveyors to protect the water supply from the delivery point.

Starting January 1st, 2018 14,000 business, industrial, commercial, institutional and multi-residential properties will be impacted by this mandate. The city of Ottawa will be contacting these property owners and requiring them to comply program requirements.

4. Why Tourangeau Mechanical is Ottawa’s backflow expert?

Tourangeau Mechanical is Ottawa’s best backflow testing and prevention service provider. With over 15 years of backflow testing experience, over 600 backflows tested annually, and close to 100% of our clients end up being repeat customers, Tourangeau Mechanical has the experience needed to successfully install, repair, and test your backflow prevention devices. Allow us to provide you with our top of the line service and experience for all your backflow needs

5. Are your plumbers fully qualified and insured?

Yes, our plumbers are skilled, qualified, and insured individuals. Our team strives to remain at the top of our field, and we are committed to the ongoing training of all our employees.

6. I have a problem with fruit flies. I heard they may be related to my drains. Is that true?

To understand what attracts fruit flies, you should know some facts. Garbage in the kitchen drain, clogged and dirty drains, covered pipes that are no longer in use and plants inside the house are some of the places that can attract fruit flies.

Basically, the prevention is quite direct: you have to clean all the drains regularly in your house and business. Check the entire pipe system, as well as any tube with standing water once a month, especially if your drainage system is old

7. What is Weeping Tile?

Weeping tiles are pipes located underground around the basement foundation used for underground water collection or discharge.

8. How do I keep my pipes from freezing?
  • It is important that you know where to find your water shut-off valve (in case your pipes burst);
  • Identify the pipes most likely to freeze and insulate them with foam Insulation;
  • Seal air leaks from your home, garage, commercial property, and building to prevent cold air from entering the building causing your pipes to freeze;
  • The exterior hose bibs on the outside of your house, commercial property and buildings are the first to freeze: unscrew the hoses, turn off the water supply inside the hose, open the valve outside and let the faucets drain; and,
  • Keep things warm. Open the cabinet doors of the kitchen, bathrooms, laundry so that hot air circulates through these spaces because those pipes usually get cold.
9. Why is my toilet so noisy during flushing?

A toilet with running water can waste hundreds of liters of water per day, in addition to significantly increasing the water bill. This is a problem that you must deal with quickly and here we present the solution. The best way to fix a noisy toilet is to start by checking the fill valve or flapper in search of a problem. Problems with the fill valve and flapper are one of the most common causes of the continuous flow of water. If this piece appears to be in good condition, adjust the water level of the toilet. Finally, if the water keeps running, you probably have to change the fill valve and/or flapper.

10. Do You Need to Replace Your Plumbing Fixtures?

Major remodeling projects often involve opening walls, floors, and ceilings, and this offers a good time to inspect old plumbing pipes and replace them when necessary. Water supply pipes are especially important to inspect, as they transport water under pressure, and the results of a major leak in the pipes can be devastating. Replacing old plumbing pipes is a very common project, and all houses should do it sooner or later. Also, replacing old accessories such as faucets and shower heads can save gallons of water from waste.